Book with Confidence
At Canvas Holidays , we do everything we can to ensure our valued customers have a safe and enjoyable holiday, even in these uncertain times. Following the many changes to travel advice in 2020, we have amended our policies accordingly to offer greater flexibility so you can book your 2021 holiday with confidence and peace of mind.
The changes include:
• balance payment extension from 12 weeks to 6 weeks
• free amendments if you need to change your booking (this only applies to owned stock, not partner stock. Please contact us to find out what stock you have booked.
• revised cancellation terms (*not applicable on any holidays transferred from 2020)
• refund guarantee if we are unable to deliver your booked holiday or you are unable to travel due to FCDO advice against travel
• local lockdown flexibility if you are unable to travel due to government restrictions where you live.
Here to help: We understand you may have questions related to booking your 2021 holiday. Our team are here to help and we want to make sure you make an informed decision and feel supported at this time.
To offer clarity, we have taken the most frequently asked questions from you, our customers and provided the answers below:
Q: How do I keep up to date with the latest travel advice?
Q: I want to book a holiday. How much do I have to pay now?
A: Book that well deserved holiday for a low deposit of just £99! Final balances are also now due at six weeks prior to departure.
Q: When is my balance payment due?
A: We have extended balance payment due dates for all 2021 holidays from 12 weeks to 6 weeks to allow you greater flexibility. Payments can be made via our Contact Centre team or via our website.
Q: I want to change my booking. What are my options?
A: If you need to make a change to your booking, whether it is your accommodation, your dates or duration, there is no amendment charge. *We will allow stays to be amended up to 7 days prior to arrival.
Important: Any amendments made within six weeks of departure, the holiday cost applied will be at the same or where applicable, at a higher rate.
*Within 6 weeks of arrival, travel costs can increase and in some cases due to our supplier agreements, are non-refundable.
Q: The FCDO has advised against all but essential travel. What are my options?
A: If we are unable to deliver your booked holiday or you are unable to travel due to FCDO advice against travel, which is in place at least 7 days prior to departure, it is possible to:
-receive a 120% enhanced voucher
-obtain a full refund
Q: I no longer wish to travel. Can I cancel my reservation/stay?
A: If the FCDO (Foreign, Commonwealth & Development Office) advice does not change and holidays remain possible, then you can cancel your booking, but we must make you aware this is in line with our current cancellation terms and conditions. Cancellation fees will be applied in line with these terms.
Our 2021 Cancellation Terms are now as stated below. Important, these cancellation terms are not applicable for any holidays transferred from 2020. In the event you have transferred your 2020 holiday to a 2021 holiday, the cancellation charges applicable remain those per the booking conditions at the time your original holiday was made.